---
title: "Replai guide: AI customer support for SaaS teams"
url: https://re-plai.com/en/guide
language: en
last_updated: 2026-09-26
publisher: "Replai · AIthentic LLC"
---

# Replai guide

This guide explains how Replai answers customer questions for a SaaS team: how an Agent learns from your documents, which channels it works on, when it hands a conversation to a person, how it compares with a shared inbox, and what to check when something does not work.

Replai · AIthentic LLC  Last updated September 26, 2026

## Guides

1. ### [How Replai works](https://re-plai.com/en/guide/how-it-works) Replai answers customers from your product knowledge and hands off to a person when needed. Setup steps, answer settings and ways to improve answers.
2. ### [Knowledge sources: what a Replai Agent learns from](https://re-plai.com/en/guide/knowledge-sources) Files, web pages, websites and text: what a Replai Agent can learn from, the limits of each source, and how to keep knowledge current.
3. ### [Channels: LINE Official Account and website chat](https://re-plai.com/en/guide/channels) Connect Replai to a LINE Official Account, including group chats, or add the chat widget to your website. Status of Messenger, Instagram and WhatsApp.
4. ### [Human handoff: when Replai passes a conversation to your team](https://re-plai.com/en/guide/human-handoff) When Replai hands a conversation to a person, the two reply modes, each handoff condition and its default, and what your team and customers see.
5. ### [AI support agent or shared inbox: what changes for a SaaS team](https://re-plai.com/en/guide/ai-support-vs-shared-inbox) How an AI support agent differs from a shared inbox where people write every reply, when each fits a small SaaS team, and how to switch.
6. ### [Troubleshooting: when the Agent does not reply or answers wrong](https://re-plai.com/en/guide/troubleshooting) What to check when a Replai Agent does not reply on LINE, the website widget does not show, answers are wrong, or the monthly allowance runs out.

## Plans and common questions

- ### [Pricing](https://re-plai.com/en/pricing) Starter: NT$799 a month, 300 conversations, 14-day free trial. Growth: NT$2,999 a month, 2,000 conversations. How conversations are counted.
- ### [FAQ](https://re-plai.com/en/faq) Answers about Replai's channels, knowledge sources, human handoff, languages, pricing and conversation limits, with links to the full guides.