Focus on your product. Leave support to Replai.
AI support for SaaS teams. Answers from your product docs, with a human when it matters.
14-day free trial on Starter
By continuing, you agree to our Terms of Service and Privacy Policy.
The question takes a minute. Getting back into focus takes longer.
A customer needs a hand. You leave what you’re building, find the right help article, and write the answer. Then the same question arrives in another conversation.
“How do I export a report?”
“Where can I change my plan?”
“Can I talk to someone?”
Give everyday questions a good answer. Save your attention for the ones that need you.
Exporting your reports
Open the report you want to download. Select Export in the top right, then choose CSV. Your file includes the data in your current view.
Demo conversation · Fictional product Lumen
You already wrote the answer. Let your docs do the talking.
Your getting-started guide. Your help center. The explanation you’ve typed more times than you can count.
Add your documents, individual web pages, or your whole website. Replai uses that knowledge to answer customers in your product’s own context.
How knowledge sources workAn answer when it’s simple. A person when it matters.
Let Replai answer directly, or review its drafts before they go out. Set the tone and the boundaries that fit your team.
Pick up where the conversation left off.
When a customer needs you, take over in the same inbox, with the conversation right there.
Try the conversation. Change the tone, review a draft, or ask for a human.
How human handoff worksLumen Agent
Demo conversation · Fictional product Lumen
How do I export a report as CSV?
Sure! Open your report, click Export in the top right, then choose CSV.
Source Lumen Help · Exporting reports
Adjust how the AI replies
Be where your users need you.
Start with LINE and your website. Support users from one inbox.
- LINE Official Account: Live
- Website chat widget: Live
More channels and availability
- Messenger: Early access
- Instagram: Early access
- WhatsApp: Not available yet
Pricing
Each plan includes a monthly number of conversations. A one-to-one conversation starts over after 24 hours without messages.
Starter
14-day free trialStart supporting your users.
NT$799 / month
300 conversations a month
- Every available channel, any number of Agents
- Up to 3 team members
- Automatic replies, or drafts your team approves
- Human handoff in a shared inbox
- Knowledge gaps, tests and insights
By continuing, you agree to our Terms of Service and Privacy Policy.
Growth
RecommendedRoom for your team to grow.
NT$2,999 / month
2,000 conversations a month
- Every available channel, any number of Agents
- Up to 10 team members
- Everything in Starter
By continuing, you agree to our Terms of Service and Privacy Policy.
Explore other plans
BYOK
Coming soonNT$399 / agent / month
Use your own API key.
No cap on conversations · Use your own model API key
A few things to know
All questionsHow do I get started?
Sign in with Google, create an Agent, and add your product docs as files, web pages, a website or text. Try questions in the preview, connect LINE or the website widget, then publish.
Can I control what the AI sends?
Yes. The Agent can answer directly and hand off when needed, or only write drafts that your team approves. Set rules, take over in the inbox, and return the conversation to the AI when you are done.
Which channels are available?
LINE Official Accounts and the website widget are live. Messenger and Instagram are in early access, and WhatsApp is not available yet. Every plan includes all available channels.
How do billing and the trial work?
Each plan includes a monthly number of conversations; a one-to-one conversation starts over after 24 hours without messages. Starter includes a 14-day free trial.