Replai guide
This guide explains how Replai answers customer questions for a SaaS team: how an Agent learns from your documents, which channels it works on, when it hands a conversation to a person, how it compares with a shared inbox, and what to check when something does not work.
Replai · AIthentic LLC Last updated
Guides
How Replai works
Replai answers customers from your product knowledge and hands off to a person when needed. Setup steps, answer settings and ways to improve answers.
Knowledge sources: what a Replai Agent learns from
Files, web pages, websites and text: what a Replai Agent can learn from, the limits of each source, and how to keep knowledge current.
Channels: LINE Official Account and website chat
Connect Replai to a LINE Official Account, including group chats, or add the chat widget to your website. Status of Messenger, Instagram and WhatsApp.
Human handoff: when Replai passes a conversation to your team
When Replai hands a conversation to a person, the two reply modes, each handoff condition and its default, and what your team and customers see.
AI support agent or shared inbox: what changes for a SaaS team
How an AI support agent differs from a shared inbox where people write every reply, when each fits a small SaaS team, and how to switch.
Troubleshooting: when the Agent does not reply or answers wrong
What to check when a Replai Agent does not reply on LINE, the website widget does not show, answers are wrong, or the monthly allowance runs out.