Replai pricing
Replai has two plans. Starter costs NT$799 a month for 300 conversations and includes a 14-day free trial. Growth costs NT$2,999 a month for 2,000 conversations. Both include every available channel and any number of Agents; they differ in conversation allowance and team members.
Replai · AIthentic LLC Last updated
| Plan | Starter | Growth |
|---|---|---|
| Price | NT$799 a month | NT$2,999 a month |
| Conversations per month | 300 | 2,000 |
| Team members | 3 | 10 |
| Free trial | 14 days | No |
| Suits | For a team starting to hand routine questions to an Agent. | For a team with more conversations and more people in the inbox. |
Prices are in New Taiwan dollars (TWD).
Starter includes a 14-day free trial.
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Included in both plans
- LINE Official Account and the website chat widget, plus early access to Messenger and Instagram
- Any number of Agents, each with its own knowledge, rules and channels
- Both reply modes: the Agent answers first, or it only drafts
- Human handoff and the shared inbox
- Gaps, tests, versions and seven-day insights
What counts as a conversation
A conversation is one support exchange with one customer, however many messages it takes. A one-to-one chat becomes a new conversation when the customer writes again after 24 hours without messages. A conversation with unfinished work, such as an active human takeover, continues. A LINE group chat counts as one continuing conversation.
The allowance is shared by all Agents on your plan and resets with each billing period.
When you reach the allowance
Replai warns you when 80% of the monthly allowance is used. At 100%, the Agent stops replying and hands conversations to your team: customers get the handoff message, and the conversation appears in the inbox’s Needs attention view, where your team answers it. Upgrading the plan raises the allowance.
The free trial
The Starter plan includes a 14-day free trial. An Agent can go live during the trial, since publishing needs either an active subscription or a trial. Sign in with Google to start; Replai creates your workspace and walks you through creating the first Agent.
Planned plan
A bring-your-own-key plan is planned at NT$399 per Agent a month. It would use your own model API key and have no cap on conversations. It is not available yet, so Starter and Growth are the plans you can choose today.